Privacy Policy

Website: https://mxcheer.com/
Last Updated: 2026-01-30

1. Introduction

Welcome to [Your Website Name] (“we,” “us,” or “our”), a fan support platform where users can purchase virtual gifts for content creators and buy physical merchandise. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make purchases, or interact with our services.

This website is operated by MXCheer. This policy applies to users in the United States and the European Union, and we adhere to relevant data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

a. Personal Information

Account Information: When you create an account, we collect your name, email address, and password.
Payment Information: To process transactions, we collect payment details (e.g., credit card numbers, PayPal account information) through our third-party payment processors. We do not store full payment card details on our servers.
Profile Information: You may choose to provide a username, profile picture, and bio to personalize your account.
Order Information: For both virtual gifts and physical products, we collect details such as the items purchased, order amount, and delivery address (for physical goods only). Please note that virtual products do not require physical delivery, so no delivery address will be collected or used for virtual gift orders.

b. Usage Data

We automatically collect information about your interaction with our website, including your IP address, browser type, pages visited, and time spent on our site.
We use cookies and similar tracking technologies to enhance your experience and analyze website traffic. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

Process Transactions: To fulfill your orders, send order confirmations, and process payments. For physical goods, we share your delivery address with our logistics partners to ensure timely shipping; for virtual gifts, no delivery address is used or shared as physical shipping is not required.
Provide and Improve Services: To maintain your account, personalize your experience, and develop new features based on user behavior.
Communicate with You: To send important updates, promotional offers, and customer support responses. You can opt out of marketing communications at any time.
Ensure Security: To detect and prevent fraud, unauthorized access, and other security risks.
Comply with Legal Obligations: To respond to legal requests, enforce our Terms of Service, and protect our rights and the rights of our users.

4. Sharing Your Information

Third-Party Service Providers: We share your information with trusted partners who assist in operating our website, processing payments, and delivering physical goods (e.g., PayPal, Stripe, shipping carriers). These providers are contractually obligated to protect your data and use it only for the purposes we specify. For virtual gifts, no third-party logistics partners are involved as physical delivery is not required.
Content Creators: For virtual gifts, we share your username (but not your personal contact information) with the relevant content creator to acknowledge your support.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, who will be bound by this Privacy Policy.

5. Your Data Rights

For EU Users (GDPR)

Access and Correction: You have the right to request access to your personal information and to correct any inaccuracies.
Data Portability: You can request a copy of your data in a usable format for transfer to another service provider.
Right to Erasure: You may request the deletion of your personal information, subject to legal obligations.
Withdraw Consent: If you provided consent for a specific purpose, you may withdraw it at any time.

For California Users (CCPA)

Right to Know: You can request information about the categories and sources of personal information we collect, how we use it, and with whom we share it.
Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
Opt-Out of Sale: You have the right to opt out of the sale of your personal information. We do not sell your personal information to third parties for commercial purposes.

To exercise these rights, please contact us at the email address provided below.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the “Last Updated” date. Your continued use of our services after the effective date constitutes your acceptance of the revised policy.